Cancellation & Refund Policy

At AIBOX TECHNOLOGY PTE LTD, we strive to deliver high-quality advertising and marketing services that meet our clients’ expectations. Please read our cancellation and refund policy carefully before engaging our services.

1. Service Eligibility for Cancellation & Refund

• The request must be submitted within 7 days from the invoice date or prior to service commencement (e.g., campaign not launched, media not booked, creative not finalized).
• Services that have already been delivered, executed, or customized are non-refundable.
• Third-party advertising costs (e.g., Google, Meta, TikTok ad spend) are non-refundable once confirmed or launched.

2. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us at [email protected] with the following details:

• Transaction number
• Invoice or contract number
• Service(s) to be cancelled
• Reason for cancellation or refund
• Supporting documents (if any)

Our team will review and respond with confirmation and next steps.

3. Fees & Deductions

• Before service commencement: Full refund may be issued.
• After partial work delivery: Refund will be prorated based on the work completed.
• Third-party platform fees (ad spend, media booking, transaction fees) will be deducted from the refundable amount.

4. Refund Processing

• Approved refunds will be issued within 10 business days via the original payment method.
• Administrative or processing fees may apply.
• Service fees already utilized are non-refundable.

5. Service Adjustments

We do not offer direct service “exchanges.” However, if you would like to modify your campaign (e.g., adjust ad budget, change channels), please contact us to discuss available options. Additional fees may apply.

6. Service Issues or Errors

If you identify an error in the service provided (e.g., incorrect ad placement, unapproved creative execution), please notify us within 5 business days. We will review the issue and provide corrective actions, which may include:

• Adjusting or re-running the campaign
• Other corrective measures (prioritized over refunds)

7. Non-Refundable Services

The following services are strictly non-refundable (including but not limited to):

• Completed creative design, copywriting, or strategy work
• Advertising campaigns already launched
• Customized or personalized marketing solutions
• Services delivered without prior cancellation approval

8. Contact Us

If you have any questions about cancellations or refunds, please contact us:

AIBOX TECHNOLOGY PTE LTD
22 Sin Ming Lane #06-76 Midview City Singapore 573969
Email: [email protected]